Summary Returns Information

Our aim is for you to be delighted with the products that we have supplied to you. We therefore offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact*.

If you wish to return goods to us, you may do so without giving us prior notice. We supply pre-printed returns labels and simple instructions with each order.

Our normal returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time. However, to allow for unwanted or ill-fitting gifts, the following exceptions apply:

- Christmas gifts ordered from 25th November onwards may be returned up to the 7th of January.

- Valentine's gifts ordered from 14th January onwards may be returned up to the 28th February.

*Note - a few exceptions apply. Please see our Terms and Conditions for the full details of our Cancellations and Returns Policy.