SECURITY

Accounts and Passwords

Your account contains your delivery and billing details, any shopping lists that you have created and a record of your orders. You will need your User Name and password to see or edit your personal details. Please note that we do not store your credit card details on our website.

If you are a new customer, you can create an account by going to the My Account page.

If you can't remember your password; go to the My Account sign-in page and click on 'Forgot your password?'. When prompted enter your User Name and email address and a new password will be automatically emailed to you. For security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.

Please take the utmost care whenever you visit our website or any other e-commerce site and in particular, make sure that nobody is able to obtain your password (if you use one). Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

Security on the Website

The Pretty Perfect Group adopts industry standard practices to protect the confidentiality of your personal information on the website and during transmission, including firewalls and Secure Socket Layer (SSL) encryption software.

Payment and Credit Card Security - Standard Checkout Option

The Pretty Perfect Group uses Paypal for the provision of Credit Card and Debit Card payment facilities via their Website Payments online payment service. In addition to providing you with a highly convenient means of making payment, it also gives you peace of mind about the security of your card payments:

• Your card information is only entered onto Paypal's secure servers.
• Your purchase information is encrypted during transmission with industry-standard SSL (secure socket layer) technology.
• PayPal protects your financial information with industry-leading security and fraud prevention systems.
• At no time will any Pretty Perfect Group employee have access to your credit/debit card details.

Further details about the encryption technology employed by the Paypal Website Payments service and their other anti-fraud measures can be found here:

https://www.paypal-marketing.co.uk/safetyadvice/PayPalSafeForBuyers.htm

Payment and Credit Card Security - Express Checkout Option

The Pretty Perfect Group uses Google for the provision of Express Checkout facilities via their Google Checkout online payment service. In addition to providing you with a highly convenient means of making payment, it also gives you peace of mind about the security of your card payments:

• Your account information is stored on Google's secure servers.
• Your purchase information is encrypted during transmission with industry-standard SSL (secure socket layer) technology.
• At no time will any Pretty Perfect Group employee have access to your credit/debit card details.
• Google will not disclose personally identifiable information about your purchase history to advertisers or merchants.

Further details about the Google Checkout service, including the security aspects, can be found at http://checkout.google.com/support/

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