Best Price Guarantee
We pride ourselves in giving our customers the best quality lingerie at the best value for money but occasionally even we get undercut on individual products.
To ensure you are not out of pocket we will refund 105% of the difference if, within 7 days of your purchase, you find the exact same product (brand and model) being offered online at a lower price.
To claim against our Best Price Guarantee at the time of purchase simply provide the following in the comments box during checkout:
- the product name of the item you found cheaper on a competitor's site
- the exact page on the competitor's website where you found the product cheaper
To claim after purchase supply this information via our website's Contact Us form, along with:
- your full name, postal address and order number
After review and verification of your claim we will credit your account immediately with 105% of the price difference.
Please note that our product price guarantee applies only to products available from online UK retailers and excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and products which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.
Due to the the difficulties of establishng a like-for-like comparision, regrettfully we are unable to apply our Price Match Guarantee to online auction sites such as eBay.
The total price, including any delivery/ handling charge, will be used as the comparison price.