Our aim is for you to be delighted with the products that we have supplied to you. We therefore offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact*.
If you wish to return goods please use the form below to notify us, we will then email you a RMA (i.e. returns identification) number which must be clearly displayed on the outside of the return parcel. Please note that returns can only be processed if accompanied by an official RMA number.
We supply pre-printed returns labels with each order to facilitate your return.
Our normal policy is that you must advise us within 14 days of receipt that you wish to cancel your order and then ensure that we receive the returned goods within a further 14 days. However, to allow for unwanted or ill-fitting gifts, the following extended returns periods apply:
- Christmas gifts ordered from 25th November onwards may be returned up to the 8th January.
- Valentine's gifts ordered from 14th January onwards may be returned up to the 28th February.
*Note - a few exceptions apply. Please see our Terms and Conditions for the full details of our Cancellations and Returns Policy.
Please complete the form below to request a RMA number: